From a customer question
to a useful next attempt.
Associates speak or type to an AI customer, work through a realistic retail scenario, then review the transcript and coaching before another attempt.
A safe place to practice.
A clear way to improve.
FloorReps plays the customer so your associate can practice the conversation. The session becomes a transcript, coaching, and a focused next attempt.
- 01
Choose a retail scenario.
Start with a moment from the sales floor: finding the right product, responding to a price objection, or explaining a service accurately.
A specific situation and a clear training goal. - 02
Talk with an AI customer.
Use your microphone or type your responses. The AI responds in character to what you say, with questions, concerns, and objections to work through.
Practice your own words, at your own pace. - 03
Review your coaching.
End the conversation to review the transcript and feedback on the skills in that scenario, including what worked and what needs attention.
Connect feedback to the actual conversation. - 04
Try the conversation again.
Choose one improvement, then practice another attempt. Managers can review training activity and results to guide follow-up coaching.
Turn a useful insight into a practiced skill.
What would you say to this customer?
Try a laptop price comparison or a printer recommendation. Choose a response, read the customer's reaction, and see the coaching.
Interactive scripted examples. No account or microphone needed.The public interactive sample uses scripted conversations. In a live product demonstration, we can walk through a relevant scenario, the practice experience, and the coaching output.
Existing users can access their assigned scenarios in the FloorReps training app.
Open the training app ↗