Try a retail conversation.

Choose a response, see the customer's reaction, and discover how a specific coaching point can change the conversation.

Scripted sample · No account requiredHow live AI practice works →
Interactive sample · Scripted example

What would you say?

You're the associate. Choose a scenario to begin.

Account-free demonstration. These responses and coaching are written examples, not live AI. No microphone, email, or sign-in is needed.

Choosing another scenario starts a new sample.

PRODUCT COMPARISON

The laptop price objection

A shopper is comparing a laptop with an online offer. They want a reason to buy, and they do not want a hard sell.

Practice goal: Understand the need, explain relevant value, and agree on a useful next step.

0 of 3 responses tried0 of 3Choose your own approach

Your sample conversation

Scripted transcript
  1. Customer

    This laptop is $150 more than the one I saw online. Why should I buy this one?

Your choices shape this example. No conversation is recorded or saved by this sample.

Coaching you can use

Make your first response.

Start with the customer's question. After each choice, you'll see what your response did and what to try next.

Coaching appears after each choice in this guided sample. In live practice, review it after you select “End & get coaching.”

Choose what you would say

The full FloorReps experience

From a realistic customer
to a focused next attempt.

The guided example shows the method. In the training app, associates respond in their own words by voice or text.

01 / CHOOSE

Start with a retail situation.

Choose an available role-play. Review the customer, the situation, and what you are trying to accomplish.

02 / CONVERSE

Speak or type naturally.

Practice with an AI customer. Ask questions, explain relevant options, and respond to concerns as the conversation develops.

03 / REVIEW

End and get coaching.

Select “End & get coaching” to review the transcript and feedback on the skills in the scenario, such as listening, product knowledge, and objection handling.

04 / PRACTICE AGAIN

Apply one useful change.

Use a specific coaching point in another practice attempt. Review progress and discuss the conversation with a manager.

In this guided sample

You choose from written responses. Coaching appears after each choice so you can see the reasoning. The dialogue and takeaways are illustrative.

In live AI practice

You speak or type your own responses. The customer conversation develops from what you say, and the transcript and coaching are reviewed after the session.

A conversation from start to finish

See how discovery
changes the recommendation.

This fictional laptop conversation connects a price objection to the customer's work, budget, and a practical next step.

Read a complete example conversationSeven turns · Scripted laptop comparison
  1. Customer

    This laptop is $150 more than the one I saw online. Why should I buy this one?

  2. Associate

    Let’s make sure we’re comparing the right options. What will you use the laptop for most?

  3. Customer

    Mostly video calls, spreadsheets, and lots of browser tabs. My current one slows down. I need to stay under $800.

  4. Associate

    So handling several tasks at once is the priority. Let’s compare the specifications and current prices with that in mind, within your $800 budget.

  5. Customer

    That sounds useful. I care more about smooth video calls and multitasking than fancy extras. What would you suggest we compare?

  6. Associate

    Let’s compare the options within $800 against those everyday tasks, check the current prices, and try the video-call setup together.

  7. Customer

    Yes, let’s compare those options. Seeing how they fit what I do would help.

The coaching point

The associate asks about the work, recognizes the budget, and offers to compare verified information. The next step follows the customer's need rather than relying on a generic “better model” claim.

Now make it relevant to your team

Bring a real retail
conversation to the demo.

Discuss your products, selling standards, and the customer situations your associates need to rehearse.

See a live product demo ↗

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Live training requires an account. This public sample does not start a voice call or create a training record.